What should I do if I leave my stuff on the bus?
Please contact Hokkaido Access Network and let the staff know your name and bus# you were on and the date you used the bus. If lost article has been found, it will be sent to your designated address by mail. Please be responsible for all the fees related to delivery.
What time is the meeting time? How do I check in?
Please come to the meeting point 10 min. (15min. at the airport) prior to the departure time as requested when you made a reservation. You can check in at our counter or by the driver so please let them know your name. Please check Meeting Point List
Are there bathrooms on the bus?
They are not equipped on the bus. We have a toilet break according to the schedule so please check before joining your tour.
Can I leave the tour before it ends?
You can leave anywhere if it is a drop-off point in the tour. Please let Hokkaido Access Network or the driver know beforehand. Please understand that you won’t get any discount due to the change and won’t be able to get off at any pick-up point or get on at any drop-off point.