How can I get refund if I choose to pay by Paypal or Alipay?
You will receive refund through Paypal or Alipay. It will be the customer's responsibility for the settlement fee on Paypal/Alipay refund.
How can I make payment?
You can pay by Paypal or Alipay or WeChat Pay.
When using Alipay, registration will be required.
When using WeChat Pay, registrarion and install an App will be required.
If you choose Paypal, you can use your credit card for payment from overseas as well and your Paypal account is not required. If you don't have the account, please click "Create an Account" on the Paypal website. You can make payment without registration.
Have all the seats been assigned? Can I request where I would like to sit?
NO seats will be assigned so please sit anywhere you like. There might be a case that we make a seating chart, however, we won’t take any request for it.
How many bags can I bring with me and leave them in the trunk?
There is no rule but you might not be able to bring extra - large luggage.
Can I leave a wheelchair in the trunk?
Yes, but the size has to be within Length/120cm, Depth/32cm,Height/109cm,Weight/20kg and it can be folded or placed sideways. If a passenger on a wheelchair is not able to move on his/her own, please travel with someone who can support.（There will be costs for the traveling companion,too.)